Tuesday, November 12, 2019

The Justice Department reached an agreement under the Americans with Disabilities Act (ADA) with the Deerfield Inn & Suites (Deerfield) in Gadsden, Alabama and the Landmark Hotel Group (Landmark) in Virginia Beach, Virginia to resolve complaints under title III of the ADA.

The Department’s investigations found that Deerfield and Landmark discriminated against veterans with PTSD when they refused to honor reservations for hotel rooms because the veterans were accompanied by their service dogs.

The settlement agreements require Deerfield and Landmark to adopt and implement service dog policies; provide training on the service dog policy to employees and managers; and post the service dog policy at the Deerfield and all of Landmark’s hotels, on their websites, and in their advertising. The hotels will also pay money damages to both veterans. Deerfield and Landmark each cooperated with the Department throughout the investigation.

People interested in finding out more about the ADA or this agreement can call the toll-free ADA Information Line at 800-514-0301 or 800-514-0383 (TDD), or access the ADA website at http://www.ada.gov.

Article Credit: U.S. Department of Justice

Contributor Credit: CASI's Staff provided this story; if you know of an article that is relevant to CASI, please share by sending an email to info@casinstitute.