January 24, 2023

Today The Department of Justice and Honolulu agreed to a settlement under the ADA to improve paratransit by ending long telephone hold times to book and cancel trips on TheHandi-Van, its paratransit service. It will also train its staff and report to the Department of Justice on its progress. The press release can be read here.

For more information about the ADA, call the Department’s toll-free ADA Information Line at 800-514-0301 (TDD 833-610-1264) or access the ADA website at ada.gov.

Article Credit: U.S. Department of Justice

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